Refund policy

 

Refund Policy

Last updated 24 September 2026

This Refund Policy explains the refund and cancellation arrangements for digital products and online access purchased from Stag Vault. It forms part of our Terms of Service and does not reduce any rights you have under applicable consumer law.

1 About us

Stag Vault is a trading name of Homeguard Developments Ltd, a company registered in England and Wales under company number 17115549. Our registered office is 3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE. You can contact us at founder@stagvault.co.uk.

2 Our voluntary 30 day refund guarantee

In addition to your legal rights, we offer a voluntary 30-calendar-day refund guarantee for one-time digital purchases and for the first payment of a new subscription. You do not need to give a reason.

To request a refund, email founder@stagvault.co.uk within 30 calendar days of the relevant purchase. Include the email address used at checkout, the order number if available, and the name of the product or service.

If we approve a refund under this guarantee, we will return the eligible amount to the original payment method. We will submit the refund promptly, but your bank or payment provider may take additional time to display it.

3 Digital content and immediate access

Our products are supplied digitally and access may begin immediately after payment. Where the law requires it, we will ask you to expressly consent to immediate supply and acknowledge that your statutory right to cancel may be lost once the digital supply begins.

Our voluntary 30-day refund guarantee described above still applies even where the statutory cancellation right has been lost, subject to the conditions in this policy.

4 Subscriptions and recurring access

You may cancel a recurring subscription at any time through the account or billing controls made available to you, or by emailing founder@stagvault.co.uk. Cancellation stops future renewals but does not automatically refund payments already made.

The voluntary 30-day refund guarantee applies to the first payment of a new subscription. Renewal payments are refundable where required by law or where there has been a duplicate charge, billing error, unauthorised payment or other issue for which a refund is legally due. Cancelling shortly after a renewal does not by itself create a refund entitlement for the renewal period.

5 Faulty misdescribed or unavailable digital content

Digital content must be as described, fit for its stated purpose and of satisfactory quality. If content is faulty, materially different from its description, cannot be accessed because of a problem on our side, or otherwise fails to meet your legal rights, contact us. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

We may first ask for reasonable information that helps us identify and resolve the problem, such as your order number, device, browser and a screenshot of the error. This does not affect your legal rights.

6 When the voluntary guarantee does not apply

Unless consumer law requires otherwise, the voluntary guarantee does not cover:

requests made more than 30 calendar days after the eligible purchase or first subscription payment;

renewal payments, except in the circumstances described in section 4;

accounts suspended or terminated for fraud, unlawful conduct, deliberate misuse or material breach of our Terms of Service;

requests involving chargeback abuse, materially false information or repeated misuse of the guarantee; or

third-party products or services that were not sold by Stag Vault.

These exclusions do not remove any refund, cancellation or remedy that the law gives you.

7 Effect of a refund

When a purchase is refunded, your licence and access to the refunded product or service may end. You must stop using and sharing the refunded materials and delete local copies where reasonably possible. Any related affiliate commission may be cancelled or reversed in accordance with the affiliate programme terms.

8 Chargebacks

Please contact us first so we have a reasonable opportunity to investigate and resolve a payment issue. This does not prevent you from exercising rights provided by your card issuer, bank or applicable law.

9 Contact

Refund requests and questions should be sent to founder@stagvault.co.uk. We may ask you to verify the email address or other order information before discussing an account or processing a refund.